Is your new tech causing problems for your staff?
Are they finding it difficult to do their work or help customers?
Often the problem is that nobody explained your new technology to your staff in a way that made sense to them.
I help companies create employee communications that staff can see themselves and their situation in. Before I write anything, I find out what your people need to know.
Planning a rollout? I can help you get the communications right before launch, so there are fewer problems.
Get in touchHow we’ll work together:
Most of the work happens before a word is written down.
To find out what your people need to know, I do the following:
- Ask them, by email or by having a chat, to find out what problems they’re having
- Look through the questions staff are already asking, such as support queries and helpdesk tickets.
- Find out what’s happened before by looking at previous rollouts and communications
- Learn about the technology as a newcomer would to spot the jargon, the assumptions that can easily be made and are missed
With the research done, I ask the questions your staff will want answered and turn that into an outline you’re happy with.
Then I start creating content your staff can see themselves in.
How I can help you – servicesA few things I’ve written recently
What the dashboard can’t see. A sample thought-leadership piece on why business intelligence dashboards can’t tell you everything and why human judgement still matters...read more
Who you’ll be working with
I’m Sara Edlington.
I’ve written for publications in the UK, Europe, and the US (The Times, The Independent, StrategicRISK), and now I focus on the human side of cybersecurity and AI.
About SaraLet’s start a conversation.
If you need to explain your technology to buyers and end-users, I can help.
Get in touch using the button below. I usually respond within one business day.
Or connect with me on LinkedIn.
Contact Sara